Goneke Investment Group Web site - Terms and Conditions of Use

Effective Date: November 16, 2025

These Terms and Conditions of Use ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Goneke Investment Group Proprietary Limited (South Africa), including its affiliates, subsidiaries, officers, directors, employees, agents, representatives, and successors (collectively, "GIG," "we," "us," or "our"). GIG operates as a global private investment bank, offering financial services, market insights, research, and related resources through its website at goneke.com, associated subdomains, mobile applications, and other digital platforms (collectively, the "Site"). By accessing, browsing, registering for, or otherwise using the Site or any Services provided therein, you confirm that you have read, understood, and agree to be bound by these Terms, our Privacy Policy (available at [goneke.com/privacy] and incorporated herein by reference), and any supplementary terms, policies, or guidelines posted on the Site. If you do not agree, you must immediately discontinue use of the Site.

These Terms are crafted to establish a robust, adaptable framework that safeguards GIG's operations while facilitating access for users worldwide. They incorporate principles from international best practices, ensuring compliance with diverse regulatory environments while prioritizing clarity and enforceability.

To ensure precision, the following terms are defined as follows:

• Affiliates: Any entity that directly or indirectly controls, is controlled by, or is under common control with GIG.
• Content: All text, data, graphics, images, videos, software, research reports, market analyses, and other materials available on the Site, including User Content.
• Services: Any functionalities, tools, information, advisory resources, or interactive features provided via the Site, such as financial data, investment research, forums, or account management tools.
• User Content: Any material, including text, images, videos, ideas, feedback, or suggestions, that you submit, post, transmit, or otherwise make available through the Site.

You must be at least 18 years of age (or the legal age of majority in your jurisdiction, if higher) and possess the legal capacity to enter into binding contracts to access or use the Site. If acting on behalf of an entity, you represent and warrant that you are duly authorized to bind that entity to these Terms.

GIG categorizes users as professional clients or eligible counterparties where applicable under relevant regulations (e.g., EU MiFID II or equivalent). Retail clients may have limited access or additional protections; however, the Site is primarily intended for professional or institutional users with sufficient experience in financial matters. Re-categorization may be requested but is at GIG's discretion and could result in modified Services or termination of access.

Certain Services require account registration. You agree to provide accurate, current, and complete information during registration and to update it promptly as necessary. You are responsible for maintaining the confidentiality of your account credentials and for all activities occurring under your account. GIG reserves the right to suspend, terminate, or refuse access to any account at its sole discretion, without notice, for any reason, including suspected violations of these Terms.

Subject to these Terms, GIG grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Site and Services for your internal, non-commercial purposes (or commercial purposes if explicitly authorized in writing). This license does not extend to any resale, distribution, or derivative use without GIG's prior written consent.

Your use of the Site may be monitored, recorded, and analysed by GIG for security, compliance, operational improvement, regulatory requirements, or internal business purposes. Data collected may be shared with regulators, affiliates, or third-party service providers as necessary, in accordance with applicable laws. You consent to such monitoring and acknowledge that communications may be recorded.

All Content on the Site is owned by GIG, its Affiliates, licensors, or third-party providers and is protected under international copyright, trademark, patent, trade secret, and other intellectual property laws. You may view, download, or print Content solely for your personal or internal business use, provided you retain all proprietary notices and do not modify, reproduce, distribute, or create derivative works without GIG's express written permission.

Trademarks, logos, and service marks displayed on the Site (e.g., "Goneke Investment Group") are the property of GIG or its licensors. No license or right to use such marks is granted without prior written approval.

The Site, Content, and Services are provided on an "AS IS" and "AS AVAILABLE" basis, without any warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, completeness, timeliness, non-infringement, or freedom from viruses or other harmful components. GIG does not warrant that the Site will be uninterrupted, secure, error-free, or compatible with your systems.

Financial or investment-related Content is for informational purposes only and is derived from sources believed to be reliable but not independently verified by GIG. Past performance is not indicative of future results, and GIG assumes no obligation to update or correct any Content. Users in jurisdictions with specific disclosure requirements (e.g., under U.S. SEC rules or EU MiFID II) should note that GIG complies with applicable standards but disclaims any additional warranties.

To the maximum extent permitted by applicable law, GIG, its Affiliates, and their respective representatives shall not be liable for any direct, indirect, incidental, special, consequential, punitive, or exemplary damages arising from or related to your use of the Site, Content, or Services, including but not limited to losses from reliance on Content, system failures, unauthorized access, investment decisions, or business interruptions, even if advised of the possibility of such damages.

Liability is capped at the greater of USD 100 or any fees paid by you to GIG in the preceding 12 months. This limitation applies regardless of the legal theory (contract, tort, negligence, or otherwise). In jurisdictions where such limitations are restricted (e.g., certain EU member states mandating consumer protections), this provision shall apply only to the extent permissible under local law.

GIG shall have no liability for acts or omissions of third parties, including but not limited to market disruptions, regulatory changes, or failures of linked sites.

Content and Services do not constitute personalized investment, financial, legal, tax, accounting, or regulatory advice. They are provided without regard to your specific objectives, financial situation, risk tolerance, or needs and should not be construed as recommendations, offers, or solicitations to buy, sell, or hold any security, financial product, instrument, or strategy.

Investments involve significant risks, including the potential for total loss of principal. Products such as derivatives, high-yield securities, or emerging market investments may carry additional risks (e.g., liquidity, currency fluctuations, credit, and geopolitical risks) and may not be suitable for all users. You must independently assess suitability and consult qualified advisors before engaging in any transactions. GIG is not registered as an investment adviser in all jurisdictions and disclaims any fiduciary duties unless explicitly agreed in writing.

By submitting User Content, you grant GIG a worldwide, perpetual, irrevocable, royalty-free, fully paid-up, transferable, and sublicensable license to use, reproduce, modify, distribute, display, perform, and create derivative works from such content in any media or format, for any purpose, including commercial exploitation, without compensation or further notice.

You represent and warrant that you own or have all necessary rights to User Content and that it does not infringe third-party rights, violate laws, or contain harmful elements (e.g., viruses). You are solely responsible for User Content, and GIG assumes no liability therefor.

Prohibited conduct includes: (i) unauthorised access or interference with the Site; (ii) use of automated systems (e.g., bots, scrapers) to extract data; (iii) posting illegal, defamatory, obscene, harassing, or infringing material; (iv) impersonation or fraudulent activities; (v) commercial solicitation without consent; or (vi) any action that violates applicable laws or these Terms.

GIG may, but is not obligated to, monitor, edit, or remove User Content. Violations may result in account termination and legal action.

Your personal data is handled in accordance with our Privacy Policy. GIG complies with global data protection laws, including but not limited to South Africa's Protection of Personal Information Act (POPIA), the EU General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA/CPRA), and equivalents. You consent to the collection, processing, storage, and cross-border transfer of your data as described therein. For users in regions with enhanced protections, local requirements shall prevail to the extent they conflict with these Terms.

The Site may contain links to or integrations with third-party websites, services, or content. GIG does not endorse, control, or assume responsibility for such third-party elements, including their accuracy, privacy practices, or availability. Use of third-party resources is at your sole risk.

You agree to indemnify, defend, and hold harmless GIG, its Affiliates, and their respective representatives from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from your use of the Site, violation of these Terms, infringement of rights, or any User Content you submit.

These Terms are governed by the laws of the Republic of South Africa, without regard to conflict-of-laws principles. However, if any provision conflicts with mandatory local laws in your jurisdiction, it shall be interpreted or modified to comply therewith while preserving the original intent to the fullest extent possible.

Any disputes arising from or relating to these Terms, the Site, or Services shall be resolved exclusively through binding arbitration in Johannesburg, South Africa, administered by the Arbitration Foundation of Southern Africa (AFSA) under its rules, in English, with one arbitrator (or three for claims exceeding USD 100,000). The arbitration award shall be final and binding, with limited rights of appeal. No class, consolidated, or representative actions are permitted.

Notwithstanding the above, GIG may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information. You waive any objections to venue or jurisdiction in South African courts for such purposes.

GIG shall not be liable for any failure or delay in performance due to events beyond its reasonable control, including but not limited to acts of God, war, terrorism, pandemics, natural disasters, strikes, regulatory changes, cyberattacks, or system failures.

GIG may amend these Terms at any time by posting the revised version on the Site, with the effective date indicated. Continued use constitutes acceptance. GIG may terminate or suspend your access to the Site or Services at any time, without notice or liability.

Provisions that by their nature should survive termination (e.g., intellectual property rights, disclaimers, limitations of liability, indemnification, governing law) shall do so.

You are responsible for complying with all applicable local laws, including export controls and sanctions (e.g., U.S. Export Administration Regulations, EU dual-use rules, or UN sanctions). The Site is controlled from South Africa and may not be accessible or appropriate in all jurisdictions. Access from prohibited locations is unauthorized.

• Severability: If any provision is held invalid or unenforceable, the remainder shall continue in full force.
• Waiver: No waiver of any breach shall constitute a waiver of any other breach.
• Entire Agreement: These Terms, together with the Privacy Policy and any supplemental agreements, constitute the entire understanding between you and GIG.
• Assignment: GIG may assign its rights or obligations without consent; you may not assign without GIG's prior written approval.
• Notices: Notices from GIG may be provided via the Site, email, or mail; your notices must be sent to legal@goneke.com.
• Client Money and Assets: Where applicable, client funds or assets held by GIG shall be treated in accordance with relevant regulations (e.g., segregated where required under FCA rules or equivalents). Unclaimed assets may be liquidated or transferred after reasonable notice.
• Electronic Communications: You consent to electronic delivery of all communications, agreements, and disclosures.
• Contact: For inquiries, contact legal@goneke.com.

By using the Site, you affirm your understanding and acceptance of these Terms, designed to provide a secure and equitable framework for our global operations.